Terms & Conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Please read the terms and conditions listed below carefully as they may contain important information relevant to you.
Xarasoft cannot guarantee product availability and products, as well as their availability for immediate delivery. Xarasoft reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
Return/Exchange and Claim Policy
1. Products are non-refundable.
2. Complaints (made on prescribed forms, available on request) regarding any manufacturing defect will only be entertained if made within fifteen (15) days of purchase, (Original Receipt must be produced) and will need at least 15 days for processing. Decision of Xarasoft Pvt. Ltd. In this regard will be considered final in every respect.
3. A product shall be deemed to be free of a manufacturing defect if no complaint is made within fifteen (15) Days.
4. No exchange/refund/claim can be made on discounted/sale products.
5. Company’s decisions on claim and exchange will be considered as final.
6. Due to the differences in color monitors/screens and lighting used during photo-shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect.
7. The product once purchased will not be returned or exchanged in any circumstances unless the item is damaged or wrong item is delivered.
8. Customer will bear the shipping cost except in the following cases: a) If the item was damaged when received by the customer b) If the wrong item was delivered. c) In all other cases, the customer will be responsible for bearing the cost of sending the item back to us at our Warehouse. d) For Size/Product Exchange, Our Warehouse Address is: Xarasoft Pvt. Ltd. 15 Kilometers, Sheikhupura Road, Lahore Near Kot Abdul Malik Motorway Interchange, Adjacent PSO Fuel Station, Lahore, Pakistan.
UAN# 03041119950 WHAT’S-APP: +923028566018
9. Shipping & Handling charges are non-refundable.
10. All returns and exchanges will be inspected upon arrival at Xarasoft’s warehouse. If our quality team found that the articles were used, damaged, mishandled or not in its original state then we will not be able to consider the return/claim.
11. Xarasoft Pvt. Ltd. reserves the right to add/change/cancel/edit/modify the whole policy or any content/clause of the policy at any time without any prior notice.
We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
Lost Shipping Policy
We keep track record of our customer shipments after dispatch till smooth delivery with the help of our courier service companies. However, we cannot guarantee you the shipment delivery. If your order is not received within 15 days of dispatch, kindly email us at: firstname.lastname@example.org
Xarasoft Pvt Ltd strives to make every piece of information as accurate as possible. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Xarasoft Pvt Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Xarasoft Pvt Ltd may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.
Xarasoft Pvt Ltd makes every effort to ensure that product images & descriptions are as accurate as possible. Please note, however, that there might be some minor differences between product images on the website and the actual product. Colors in pictures may vary slightly from actual item due to the lighting during photo shoot, your device display settings or printing quality of catalog.
Payment of Duties
Import duties and local taxes are not included in the quoted price of goods being delivered to any locations. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.
Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.
If you have any questions, please contact us at: • UAN# 03041119950 • WHAT’S-APP: +923028566018 • Timings: 9AM till 5PM (Monday Till Saturday)
For Bulk Orders & Wholesale Queries
Please call us at: • 04237332318-19
SHIPPING & HANDLING
Shipping Charges are Rs: 200 per order in Pakistan. Upon placing an order, you will receive a verification E-mail from our Official E-mail Account to ensure your order accuracy. Once your order has been confirmed, it will be sent to our warehouse for shipment. Please note that credit card payment processing can take up to 4-5 business days, depending on the accuracy of the information provided. If the item(s) in “Cash on Delivery” order are out of stock in our warehouse, then we will only ship the available article (s) and if the item(s) in “credit card” order are out of stock in our warehouse, then we will take your advice for the replacement product (s). You will be informed via phone call, message or email in case a shipment is delayed due to any given reason. Your order should be delivered within 4- 6 business days via Leopards Courier Service or TCS Courier Service. Please do not accept the shipment (s) in any flyer other than Xarasoft Pvt Ltd.
International shipping rates are calculated based on the destination and the weight of your shipment. Also, please ensure to check the DUTY charges (if any) of your shipment as the duty charges will be payable to the courier company at the time of the delivery. Estimate your shipping and duty charges by simply adding items to the shopping cart. Your order is reviewed to ensure that the order is accurate, the payment method is valid, and you are authorized to use the selected payment method. Once your order has been approved and authorized by credit card processors, it is sent to our warehouse for shipment. Please note that credit card processing can take up to 5 business days depending on the accuracy of the information given to us by you. If the item(s) on your order are in-stock, they will be shipped as soon as possible from our warehouse. If the item(s) on your order are out of stock, then we will take your advice for the replacement product (s). You will be informed via email in case the shipments get delayed due to any given reason. Delivery time is based on the amount of time it takes to get payment authorization, order processing, custom delays and the transit time from Courier Company. Estimated delivery time ranges from 6-10 business days for in-stock items. Please note that customs duties and clearance charges must be fulfilled by the customer. Xarasoft Pvt. Ltd reserves the right to update or modify these terms and conditions at any time without prior notice. For this reason, we encourage you to review these terms and conditions each time you use this website.
Address: 15 Kilometers, Sheikhupura Road, Lahore, Near PSO Fuel Station, Kot Abdul Malik Motorway Interchange Lahore. Mobile# 03334753973
Xarasoft Mandi Bahauddin
Address: GPO Road, Near Hakim Mall, Mandi Bahauddin. Mobile# 03328928004