Return/Exchange and Claim Policy
1. Products are non-refundable.
2. Complaints (made on prescribed forms, available on request) regarding any manufacturing defect will only be entertained if made within fifteen (15) days of purchase, (Original Receipt must be produced) and will need at least 15 days for processing. Decision of Xarasoft Pvt. Ltd. In this regard will be considered final in every respect.
3. A product shall be deemed to be free of a manufacturing defect if no complaint is made within fifteen (15) Days.
4. No exchange/refund/claim can be made on discounted/sale products.
5. Company’s decisions on claim and exchange will be considered as final.
6. Due to the differences in color monitors/screens and lighting used during photo-shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect.
7. The product once purchased will not be returned or exchanged in any circumstances unless the item is damaged or wrong item is delivered.
8. Customer will bear the shipping cost except in the following cases:
a) If the item was damaged when received by the customer
b) If the wrong item was delivered.
c) In all other cases, the customer will be responsible for bearing the cost of sending the item back to us at our Warehouse.
d) For Size/Product Exchange, Our Warehouse Address is:
Xarasoft Pvt. Ltd. 15 Kilometers, Sheikhupura Road, Lahore Near Kot Abdul Malik Motorway Interchange, Adjacent PSO Fuel Station, Lahore, Pakistan.
UAN# 03041119950 WHAT’S-APP: +923028566018
9. Shipping & Handling charges are non-refundable.
10. All returns and exchanges will be inspected upon arrival at Xarasoft’s warehouse. If our quality team found that the articles were used, damaged, mishandled or not in its original state then we will not be able to consider the return/claim.
11. Xarasoft Pvt. Ltd. reserves the right to add/change/cancel/edit/modify the whole policy or any content/clause of the policy at any time without any prior notice.